First impressions: I received a lovely warm welcome by the receptionist, and then the rest of the staff on the shop floor were also polite and welcoming. As it was a cold day, the offer of a tea or coffee was greatly appreciated! My salesperson, Nathan Barr, was lovely to deal with, with lovely manners; something that’s not always apparent in customer service these days. Nathan listened to my requirements and matched them well with the vehicle. He gave me a great explanation of the vehicle prior to a test drive.
Follow-up: Once we had decided to purchase a vehicle, there was a very good follow-through with information via phone calls and emails. The replies were prompt and Nathan was always very accessible for any queries. Even the lady in accounts was lovely to deal with, giving good explanations and opportunities to query anything if we wanted to.
The big day: Upon picking up the car, I liked that it felt like a real sense of occasion with the vehicle covered and even being given the opportunity to unveil it myself or having it done for me! The gift basket that came with it was an unexpected but lovely gesture. I also like the way Nathan went over everything again with the vehicle, patiently going through how to use the new radio/reverse camera/navigation unit and even thoughtfully asking what radio stations I usually listen to so that the could tune them in before I left the dealership. I’ve really appreciated his attention to detail throughout.
Overall, the customer service has been excellent.
– Pauline, September 2016
Luke, our Salesperson, and Brent, our Finance Manager, were superb! I don’t believe there’s an English word to describe their service! ‘Excellent’ does not do it justice! They are a wonderful team and made me feel quite pleased with my decision to buy the car. To top it off, the gift basket in the boot was a divine topping to the great service! I could go on, but better stop before I write a script for a move about buying a car from Cockram Nissan, starring Luke as himself! Thanks!
– Emily, August 2016 (When we asked Emily if we could share her feedback with others, she said “It would be my pleasure! They don’t know what they’re missing!”)
Thank you guys!!!!! We love your customer service. We will definitely continue to be a regular client. Thanks Nathan.
– Chloe via Facebook, August 2016
We had the best experience ever purchasing our first car, with such an amazing team helping us out every step of the way. Definitely the first of many… thank you!
– Bruno, July 2016
We would like to thank Nathan Barr and Brent Sullivan for being so helpful as soon as we walked into the yard. Their service was super awesome. They made everything easy for us. We loved our Nissan Warrior. Keep up the good work guys.
– Wati of B.M.W. Joinery, July 2016
My partner, Peter, and I recently bought a new Micra. From start to finish, on our road to purchasing our vehicle, we felt valued. Luke was our salesman and nothing was a problem for this young man, from explaining all the vehicle features, to having the coffee we like ready for us when we visited. Brent is also a great guy and he was able to make the purchase all possible for us. Jacob was our first contact with Cockram Nissan, and he made us feel welcome. We have also had great After Sales service, will definitely recommend.
– Roz, May 2016
Keep up your wonderful team work, and continue with the amazing work that you all do. Once again, the biggest of thanks for a great experience.
– Robyn, May 2016
Steve and I would like to thank you all for the very professional – but down to earth – manner that we were dealt with during the purchase of our brand new Nissan Qashqai, it was very much appreciated.
Our experience was a testament of your excellent service, well done. We would recommend you to one and all. Also, a big thank you to Luke who took us through the process without a hitch, always informing us of the vehicle’s progress up until the final pick up. What a wonderful asset he is to Cockram Nissan.
On our journey for a new car, we found that the Qashqai just topped our list. It is a superb car and we are really enjoying it.
– Steve and Denise, May 2016
I wish to express my gratitude to the team at Cockram Nissan for the way in which you handled my recent vehicle purchase. To say I am happy with my new Navara is an understatement – it is everything you said it was, and more! Vehicle presentation was top notch. Thanks for the little extra bits like the service before delivery and the tank of diesel, awesome! I had a good drive back to Twizel and the further I drove it, the more enjoyable it became. Averaged 8.3L/100km from pick up to home, not too bad I thought. I’m one happy camper down here in Twizel!
– John J, August 2015
I spoke to a salesperson and a young fella some months back and they were great. The young fella helped me out whilst my salesperson was busy, then professionally handed me back over once I knew what I was after! A true team environment. 10/10
– Mike, March 2015
Got my truck back on the road thanks to the very kind and amazing guys at Cockram Nissan on Moorhouse Avenue! The best service I have experienced this side of the world. Thanks again.
– NZ Flow Ltd, December 2014
Overall a great experience from all staff members, from Brent in finance who got me the right deal, through to Cameron in service who gave me the confidence to buy a quality vehicle.
– Steve, September 2014
Recently we bought a car from Cockram Nissan and we wanted to say how impressed we were by your team. Very helpful.
For us, choosing a car is not the most enjoyable task, but the team really helped us to make a good decision.
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